How do you pronounce Oulo ... "ooo-low"

Quality is paramount for us. Every item is painstakingly inspected and delivered with an intimate touch of care. For us, each piece is a personal endeavour, and we fervently hope that you cherish these artifacts as much as we do. Explore our FAQs to understand more about our offerings and the love we pour into each creation.

Frequently Asked Questions

To place an order, simply browse our website and add the items you wish to purchase
to your shopping cart. Once you have finished selecting your items, proceed to the
checkout page, where you can review your order and provide your shipping and payment
information. After confirming your order, you will receive an email confirmation with
your order details.

We accept major credit cards, such as Visa, Mastercard, American Express.. Additionally, we also offer payment through popular online payment platforms.

The delivery time depends on your location.
All orders are standard. Typically, orders are shipped within 5 days. These are only guidelines and are not a guarantee. You will receive a tracking number via email once your order has been shipped.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return the item(s) within 21 days of delivery for a refund or exchange.

Please ensure the items are unused, in their original packaging, and in resellable condition. However, personalised or custom-made items are not eligible for return. For
detailed information, please refer to our Returns and Refunds policy page.

We strive to process orders as quickly as possible. If you need to cancel or make changes to your order, please contact our customer support team immediately. While
we cannot guarantee modifications or cancellations after an order has been processed, we will do our best to accommodate your request.

You can reach our customer support team by emailing brett@oulohome.com

Our team will respond to your inquiry as soon as possible, typically within 1 business day.

We make every effort to display product colors and sizes as accurately as possible on our website. However, please note that colors may appear slightly different due to variations in monitor settings and lighting conditions. If you have any concerns about a specific product's color, feel free to contact our customer support team for further assistance.

Yes, once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your delivery on the shipping carrier's website.

No, we are strictly an online business. We do not have a physical store or showroom.

However, we provide detailed product descriptions, high-quality images, and customer reviews on our website to help you make informed purchasing decisions.

Should you wish to find out a little more about a specific item, please email brett@oulohome.com

No, currently we do not offer a collection option. We exclusively ship all orders to the provided shipping address.

We take pride in offering unique, handcrafted items that are truly one-of-a-kind. Our products are not mass-produced; instead, they are carefully handmade by skilled
artisans across Africa and the East. This means that each piece has its own distinctive character and may exhibit slight variations in shade, size, and color.

Because our items are individually crafted, no two pieces are exactly alike. These subtle differences contribute to the charm and appeal of each product, making them perfectly imperfect. It's important to embrace the inherent beauty of handcrafted goods, knowing
that they showcase the artistry and craftsmanship of the artisans who create them.

We strive to provide accurate product descriptions and high-quality images on our website, but please keep in mind that the unique nature of handcrafted items means there may be slight variations from what you see online. We believe these differences enhance the authenticity and value of our products.

If you have any specific questions about a particular item or would like more information about its handmade nature, feel free to contact our customer support team.

We'll be delighted to provide you with further details and assist you in selecting the perfect handcrafted piece for your needs.

The difference between "shipped" and the actual delivery time lies in the stages of the shipping process:

1. **Shipped**: This refers to the point in time when the package or item has been handed over to the shipping carrier (like FedEx, UPS, DHL, etc.) by the sender or the company from which you made the purchase. At this stage, the shipping carrier has received the package and is responsible for transporting it to its destination.

2. **Actual Delivery Time**: This is the duration it takes for the shipped package to reach its final destination and be delivered to the recipient. It includes the time spent in transit, which can vary depending on factors such as the shipping method selected (e.g., standard shipping, express shipping), the distance between the sender and recipient, any customs processing (for international shipments), and potential delays like weather conditions or logistical issues.

In summary, "shipped" indicates that the package has been dispatched by the sender and is in the possession of the shipping carrier, while the actual delivery time refers to the time it takes for the package to be delivered to the recipient's address after being shipped.

As a very new company, we are stretching our reach across the USA. In time we strive to reach a global customer base ... but we are not there yet.